Terms & Conditions

1. What TipEasy does

TipEasy lets service workers (“Workers”) receive cashless gratuities. A customer (“Tipper”) scans a Worker’s QR code or opens their tipping link, chooses an amount, and pays through our third-party payment provider. Depending on the payout method the Worker selects, the tip is either routed to them by electronic funds transfer (EFT) to their bank account, or held as a balance which the Worker may redeem for prepaid airtime or a retail voucher (see clause 6). TipEasy facilitates the connection and the payment flow — it is not a party to the gratuity itself.

2. Eligibility

You must be at least 18 years old and able to enter into a binding agreement to use TipEasy. By using the platform you confirm that the information you provide is accurate and that you are entitled to use any bank account, cellphone number or payment method you submit. A bank account is not required to use TipEasy; Workers without one may select a redemption method under clause 6.

3. Worker accounts

• You sign in with your cellphone number and a one-time code we send you by SMS. You are responsible for keeping your account details accurate and for keeping your phone number and any device that receives these codes secure — anyone who can receive your SMS code can access your account.
• You are responsible for providing correct payout details (your bank account details). We are not liable for funds misdirected because of incorrect details you supply.
• You agree to provide accurate identity information and consent to us verifying your identity for fraud-prevention purposes. You must not misrepresent your identity or solicit tips through misleading means.
• You agree to use the platform lawfully.

4. Payments and payouts

Tips are processed and settled by our third-party payment provider (Ozow). Where a Worker has selected bank payout, tips are routed to them by electronic funds transfer (EFT) to their bank account, and TipEasy does not hold, store or have access to those tip funds. Where a Worker has selected airtime or vouchers, the position is different and clause 6 applies. Payment processing is subject to the payment provider’s terms, processing times and verification requirements.

Tips are voluntary gratuities. Once a tip has been authorised and processed it is generally non-refundable, except where required by law or where a clear payment error has occurred. Any dispute about a specific payment may also be subject to the payment provider’s processes.

5. Payout method, balances and redemption

When you create a Worker account you choose how you wish to be paid. You may change this at any time in your portal.

• Bank payout. Tips are paid to your bank account by EFT, batched into a single payout per period. TipEasy does not hold these funds.
• Airtime or retail voucher. If you do not have a bank account, you may instead elect to receive prepaid airtime or a retail voucher. In that case your tips accrue as a balance reflected in your portal until you request a redemption.

Nature of a balance. A balance is a record of the amount owed to you by TipEasy in respect of tips received. It is not a deposit, not a bank account, and earns no interest. It is redeemable only for the airtime or voucher products offered in the platform, or for payment to a bank account should you later add one. It cannot be transferred to another person or exchanged for cash by TipEasy.

Redemption. Redemptions are fulfilled by a third-party supplier and are subject to that supplier’s availability, product range and minimum denominations, which may change. Airtime is delivered to the cellphone number registered on your account. Vouchers are issued as a code shown in your portal.

Voucher codes. A voucher code is a bearer instrument: anyone who has the code can spend it. You are responsible for keeping your code secure once it has been issued to you. Vouchers are issued subject to the terms and expiry date of the retailer that issues them, and TipEasy cannot replace, refund or extend a voucher that is lost, shared, spent or expired.

Finality. Airtime and vouchers cannot be reversed once delivered. A redemption request cannot be cancelled after it has been submitted. If a redemption fails, the amount is returned to your balance.

Automatic redemption and inactivity. So that balances do not accumulate indefinitely, we may automatically redeem your balance for you once it reaches a threshold shown in your portal, using your selected method or, where your selected product is not available at that amount, as airtime. If your account is inactive for a prolonged period we may contact you and convert a remaining balance to airtime on the registered number. We will not forfeit your balance without telling you first.

Closing your account. If you close your account we will pay out or redeem any remaining balance where it is possible to do so. A balance too small to meet the minimum for any available payout or redemption method cannot be paid out and will be forfeited; your portal shows this before you confirm.

6. Fees

Any platform or processing fees that apply will be disclosed to you before a transaction is completed. By proceeding with a payment you agree to the fees shown at that time. Where offered, a Tipper may choose to add the fees on top of the tip so that the Worker receives the full tip amount; the total to be paid is always shown before payment.

Bank payouts carry a flat per-payout bank charge, shown in your portal. Redeeming a balance for airtime or a voucher carries no fee — you receive the full face value of the amount you redeem. We will tell you before we change this.

7. Acceptable use

You agree not to:

• Use the platform for any unlawful, fraudulent or abusive purpose.
• Interfere with, disrupt or attempt to gain unauthorised access to the platform or its systems.
• Use the platform to launder money or to facilitate any prohibited transaction.
• Copy, modify or reverse-engineer any part of the platform except as permitted by law.

8. Intellectual property

The TipEasy name, logo, software and content are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the platform for its intended purpose. No other rights are granted.

9. Availability

We aim to keep TipEasy available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue any part of the platform at any time.

10. Limitation of liability

To the maximum extent permitted by law, TipEasy is provided “as is” and “as available”. We are not liable for any indirect, incidental or consequential loss, or for any loss arising from the acts or omissions of the payment provider, your bank, or any third party. Nothing in these Terms excludes liability that cannot lawfully be excluded, including under the Consumer Protection Act, 2008.

11. Suspension and termination

We may suspend or terminate your access to TipEasy if you breach these Terms, if we are required to do so by law, or to protect the platform and its users. You may stop using TipEasy at any time.

12. Privacy

Our handling of personal information is described in our Privacy Policy and POPIA Notice, which form part of these Terms.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of TipEasy after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the Republic of South Africa, and you submit to the jurisdiction of the South African courts.

15. Contact us

For any questions about these Terms, email us at privacy@tipeasy.co.za.